How Can We Help?

  1. Please reference the sections CREATING A BACKUP OF YOUR WALLET and RESTORING A BACKUP. First step is to always create a backup! Once that is complete, you may proceed.
  2. Close your wallet if it is running.
  3. Search for the folder: ~/Library/Application Support/radium/
  4. Rename this folder to “radium.bak”
  5. Open the Radium wallet again and let it sync fully. Once completed, follow the instructions for restoring your wallet backup.